Luxe Open-Concept Apt for 5/Balcony/Nr Bars/Shops

My wife and I decided to visit Louisville and reconnect with old friends. We brought 2 well trained pets (12 &14 yrs). Booked 3 nights (Prop. #94869758) on Nov 9th-12th. Received confirmation on the 4th and then nothing. I requested address and check in information on Nov 7th. (two days till we leave) and I get an immediate response "when did I book?" then next day "did my credit card get charged?" and "we will send you information tomorrow {one day before we leave}. The day we leave I finally get the address (how was I supposed to find the place with our GPS if they wouldn't give us the damn address). Then while on the road they apologize send us another thrilling message "the first address was wrong" so I'm driving to KY with no address or check-in information and we've messaged over a dozen times already. A few hours later they FINALLY send both Address and Password to check in (we were literally hours away and stressed out). No way to treat a client if you want a good review or return business. Once we arrive, the apartment was remodeled well but bedrooms are too small for anything a very small and not too clean twin bed. Linens look like they were purchased at a 70's derby party yard sale and were absolutely filthy. Linen's were so threadbare and cheap, we bought our own and slept on top. Location is perfect, but we would never stay there again. Host is not personable, informative or helpful in any way. It's a room with NO hospitality.